Issues with prediction requests against custom model deployments

Incident Report for DataRobot

Resolved

The issue is contained and the team has verified that predictions against Custom Models in all MTSaaS environments are healthy.

Posted Jul 02, 2026 - 13:37 UTC

Identified

The team root caused the issue causing HTTP 403 responses for Custom Model deployments in EU region. Mitigations were applied and the team is verifying the fix stabilized the service.

Posted Jul 02, 2026 - 13:20 UTC

Investigating

We are investigating issues in MTSaaS within EU region impacting prediction requests against Custom Models deployments.

Posted Jul 02, 2026 - 13:03 UTC

This incident affected: Managed EU AI Cloud (Website, API, Predictions, AutoML, AI Catalog and Data Ingest, AI Apps, MLOps, Generative AI LLM Playground, Generative AI VDB Builder).