Our team has deployed a fix for the issue. All the MTS environments are currently operational.
Posted Nov 26, 2025 - 19:26 UTC
Update
Engineering team has verified that the fix has been applied to JP MTS production environment and Non GenAI users are now able to access notebooks in JP cluster. We are now applying the hotfix to US and EU clusters. The mitigation for Self Managed and STS deployments is in progress.
Posted Nov 26, 2025 - 14:04 UTC
Update
Engineering team has verified that the fix has been applied to JP MTS production environment and Non GenAI users are now able to access notebooks in JP cluster. We are now applying the hotfix to US and EU clusters.
Posted Nov 26, 2025 - 13:30 UTC
Update
We are continuing to work on a fix for this issue.
Posted Nov 26, 2025 - 13:28 UTC
Identified
Engineering team has identified the issue and hotfix is being applied to all MTS envs
Posted Nov 26, 2025 - 10:30 UTC
Investigating
Some Users with GenAI licensing are facing issues in accessing Notebooks/Codespaces. Engineering team is checking into it.
Posted Nov 26, 2025 - 07:17 UTC
This incident affected: Managed Japan AI Cloud (Notebooks) and Managed AI Cloud (Notebooks).