Resolved -
This incident has been resolved.
Nov 27, 08:26 UTC
Update -
Our team has deployed a fix for the issue. All the MTS environments are currently operational.
Nov 26, 19:26 UTC
Update -
Engineering team has verified that the fix has been applied to JP MTS production environment and Non GenAI users are now able to access notebooks in JP cluster. We are now applying the hotfix to US and EU clusters.
The mitigation for Self Managed and STS deployments is in progress.
Nov 26, 14:04 UTC
Update -
Engineering team has verified that the fix has been applied to JP MTS production environment and Non GenAI users are now able to access notebooks in JP cluster. We are now applying the hotfix to US and EU clusters.
Nov 26, 13:30 UTC
Update -
We are continuing to work on a fix for this issue.
Nov 26, 13:28 UTC
Identified -
Engineering team has identified the issue and hotfix is being applied to all MTS envs
Nov 26, 10:30 UTC
Investigating -
Some Users with GenAI licensing are facing issues in accessing Notebooks/Codespaces. Engineering team is checking into it.
Nov 26, 07:17 UTC